DELIVERY & RETURNS

All our orders are lovingly packed in eco-friendly protective outers and sent on tracked hassle free DHL delivery services.

Delivery

ORDERS OVER £200

ZONE

COST

DELIVERY TIME

UK

FREE

1-3 WORKING DAYS

 

USA

FREE

1-3 WORKING DAYS

ROW FREE 1-6 WORKING DAYS

 

SAME DAY DELIVERY (UK Only)

Available for London postcode orders within the M25 placed before 1pm. A delivery cost is calculated at the checkout dependant on delivery location. We use Gophr who use eco-friendly bicycle delivery wherever possible to minimise ecological impact.       

ORDERS UNDER £200

ZONE

COST

DELIVERY TIME

UK

£15

1-3 WORKING DAYS

USA

£30

1-3 WORKING DAYS

 

ROW

£30 1-6 WORKING DAYS

 

Once dispatched you can track your delivery here: DHL TRACKING

If ordering from oversees please note that you may be subject to duty and taxes depending on the receiving country. Details of this can be found on your local government website. Serena Bute Limited cannot accept responsibility for any duty or tax charged imposed.

RETURNS

 

We aim to make returns as easy for you as possible. If you are not happy with your purchase for any reason, you can return it to us within 30 days of purchase and we will refund you with the amount you paid for that item less postage.

  • Attach the returns label enclosed in the envelope to the outside of the package
  • Fill in the form attached and leave this in your package
  • Book your free collection:
    • Online:Visit following link: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference
    • After making sure your country/region is correct in the top-right hand corner of the page, enter your 10-digit waybill number located under the barcode of your printed returns label. Review your details and select a convenient day and time for DHL to collect your parcel.
    • Phone: Simply call DHL on 0844 248 0844 from the UK or visit com to find the telephone number of your nearest DHL branch.
    • DHL Drop off: Take your return to your nearest DHL service point

 

Any returns send after the 30 days will be subject to exchange credit only.

Any items found to have signs of being worn including makeup, food, bodily fluids, dirt, fragrances or stress marks or have the tag removed or tampered with will not qualify for a refund and may be returned to you.

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