FREQUENTLY ASKED QUESTIONS
DO YOU SHIP WORLD WIDE?
Yes we ship worldwide using DHL tracked delivery.
DO YOU HAVE A STORE?
No we don't have a store, but you can shop on our website.
WHAT ARE THE SHIPPING COSTS?
Orders over £200 will be shipped for free. Orders below £200 will cost £15 to ship and local same-day delivery within London costs £20. We ship all your orders from our warehouse in London.
I'VE PLACED AN ORDER BUT I WANT TO MAKE CHANGES...
Please email firstname.lastname@example.org or call us on +44(0) 20 3949 7290 for any questions regarding your order and we'll be happy to help as best we can.
WHEN WILL MY ORDER BE SHIPPED?
Orders placed before 2pm GMT on a working day will be shipped to you on the same day. Orders placed over the weekend will be processed on the next working
WHAT IS YOUR RETURNS POLICY?
If you are unhappy with your order you have 30 working days to return this to us. Returns will only be accepted if the clothes are unworn and have all labels still attached.
HOW DO I RETURN MY ORDER?
You can return your order with DHL using the free shipping label provided.
HOW DO I EXCHANGE MY ORDER?
Please email email@example.com or call us on +44(0) 20 3949 7290 if you would like to make an exchange.
HOW LONG DOES DELIVERY TAKE?
Delivery takes 1 day within the UK and between 1-5 working days worldwide.
HOW CAN I GET 10% OFF MY FIRST ORDER?
If you sign up to our newsletter you will receive a discount code for your first order.
DO YOU HAVE SAMPLE SALES?
Yes! If you sign up to our newsletter you will be the first to be notified about all our sales.
CAN THE TROUSERS BE ALTERED?
Our trousers are designed to accommodate people of all heights. With this in mind all hems are standard hems and can easily be taken up at any local dry cleaner.
THE ITEM I WANT IS OUT OF STOCK, CAN I BE NOTIFIED WHEN PRODUCTS COME BACK INTO STOCK?
Yes if you turn on notifications for that particular product you will be emailed when it comes back into stock. You can do this by clicking on the out of stock item and size, and then clicking on the "Notify Me" button below.
ARE PRODUCTS TRUE TO SIZE?
Yes products are true to size unless stated otherwise in their description. Please see our specific size guides for each product.
HOW DO I STAY UP TO DATE WITH SERENA BUTE LONDON?
You can sign up to receive our newsletter and follow us on Instagram, Facebook and Twitter.