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Delivery Policy

All our orders are lovingly packed in eco-friendly protective outers and sent on tracked hassle free delivery services.

 

Delivery - United Kingdom

ZONE

CARRIER

COST

DELIVERY TIME

UK

Royal Mail

£5.95

2-3 Working Days

UK DHL Express £12 Next Day (orders placed before 2pm)

London (UK)

Gophr Courier £30 Same Day (orders placed before 1pm)

 

Delivery - International

ZONE

CARRIER

COST

DELIVERY TIME

Rest of World

DHL Express

£25

1-3 WORKING DAYS

  

Once dispatched, you may track your delivery here:

DHL TRACKING

ROYAL MAIL TRACKING

 

If ordering from overseas, please note that you may be subject to duty and taxes depending on the receiving country. Details of this can be found on your local government website. Serena Bute Limited cannot accept responsibility for any duty or tax charged imposed.

 

SAME DAY DELIVERY (London, UK Only)

Available for London postcode orders within the M25 placed before 1pm. A delivery cost is calculated at the checkout dependant on delivery location. We use Gophr who use eco-friendly bicycle delivery wherever possible to minimise ecological impact.

  

If you have any questions at all, please contact us.