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FAQ

FREQUENTLY ASKED QUESTIONS

DO YOU SHIP WORLD WIDE?
 
Yes we ship worldwide using DHL Express Tracked Delivery.
 
DO YOU HAVE A STORE?
 
No we don't have a store, our website is the only place to shop Serena Bute London. We offer free returns in order to allow you the freedom to try on pieces and decide what works for you. We also offer free styling sessions via Zoom with our in-house stylist, who can show you the pieces up close and assist you in making a selection. Read more and book here.
 
WHAT ARE THE SHIPPING COSTS?
 
Within the United Kingdom, shipping will be charged at £9 and local same-day delivery within London will be charged at £20. For international orders, shipping will be charged at £25. We ship all your orders from our warehouse in London.
 
I'VE PLACED AN ORDER BUT I WANT TO MAKE CHANGES...
 
Please email info@serenabutelondon.com, call us on +44(0) 20 3862 6060  or contact us via live chat on our website for any questions regarding your order and we'll be happy to help as best we can.
 
WHEN WILL MY ORDER BE SHIPPED?
 
Orders placed before 2pm GMT on a working day will be shipped to you on the same day. Orders placed over the weekend will be processed on the next working day.
 
WHAT IS YOUR RETURNS POLICY?
 
We offer free worldwide returns. If you are unhappy with your order you have 14 working days from delivery to return this to us. Returns will only be accepted if the clothes are unworn and have all labels still attached.
  
HOW DO I RETURN MY ORDER?
 
Contact us on +44(0) 20 3862 6060 (9-5pm UK time, Mon-Fri), or email info@serenabutelondon.com to have a pre-paid DHL returns label emailed to you.

HOW DO I EXCHANGE MY ORDER?
 
Please email info@serenabutelondon.com or call us on +44(0) 20 3862 6060 if you would like to make an exchange.
 
HOW LONG DOES DELIVERY TAKE?
 
Delivery takes between 1-4 days within the UK and between 2-6 working days worldwide.
 
HOW CAN I GET 10% OFF MY FIRST ORDER?
 
If you sign up to our newsletter you will receive a discount code for your first order.
 
DO YOU HAVE SAMPLE SALES?
 
Yes, we host sample sales 1-2 times a year. If you sign up to our newsletter you will be the first to be notified about all our sales.
 
CAN THE TROUSERS BE ALTERED?
 
Our trousers are designed to accommodate people of all heights. With this in mind all hems are standard hems and can easily be taken up at any local dry cleaner.
 
THE ITEM I WANT IS OUT OF STOCK, CAN I BE NOTIFIED WHEN PRODUCTS COME BACK INTO STOCK?
 
Yes if you turn on notifications for that particular product you will be emailed when it comes back into stock. You can do this by clicking on the out of stock item and size, and then clicking on the "Notify Me" button below.
 
ARE PRODUCTS TRUE TO SIZE?
 
Yes products are true to size unless stated otherwise in their description. Please see our specific size guides for each product.
 
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